Free Tech Support
Anyone else who reads this and considers themselves a geek is probably in the same boat as me. The more I do with computers and tech stuff, the more my family & friends view me as a free tech support guy. It started out when I was in school with my parents asking me simple stuff about setting up their email and such. That wasn't so bad. Gradually it spread to where my extended family was calling me about the simple stuff as well. As soon as my neighbors learned I was a CS student I became the first person they'd call whenever they had a computer question or problem. It went up a step when a year or so ago I helped my brother wire his apartment for ethernet so he could play his Xbox 360 in a different room from his computer. Apparently I am the only person who can use a crimp tool.I find it funny how people seem to think I can solve problems with just a simple telephone call. I had an uncle call me because his computer was stuck constantly restarting and not loading the operating system. Somehow he thought I could just tell him to hit some magic key (right next to the Any key) to fix the problem. And it's not like I can just drive over to his house to fix the problem. He lives far enough away it'd cost me roughly $50 in gas to drive there and back. It would be cheaper for him to take his PC into a tech support shop and pay the $30-$40/hour they charge.
Now, I don't mind helping people with simple stuff or giving advice when I'm visiting or actually there in front of their computer. Doing support over the phone when they aren't able to converse on the same tech vocabulary level is very frustrating. With my family, I'll get calls while I'm driving down the road and have no frame of reference to what they're doing, and sometimes they're not even able to articulate what the problem is exactly.
I really think people should have to go through some sort of introductory course on how to use a computer before they actually get one. I think the biggest problem when it comes to computer problems, bugs, viruses, etc is user education level. A computer takes time and effort to keep in good working order, just as does an automobile. People think it's important to take care of their cars - get it washed, change the oil, etc, but they seem to think a computer will just take care of itself. Then they wonder why their computer runs so slow and is plagued with problems just a few months after getting it. Then again, you could always go overboard, as a friend of mine does, in that he reformats and reinstalls his entire operating system every few months just to be sure nothing is on there he doesn't want.Labels: Customer Support, Random, Technology




